We respect each and every client and approach their orders on a one-to-one basis, taking into account all the important features of the work. Having decided to order our assistance, it will be a good idea to familiarize yourself with our money-back guarantee to be sure of the dependability of our service. We are aware of the fact that if the client is familiar with conditions and peculiarities of our work, it is a thing that will surely increase the quality level of our services.
In most cases, our customers don’t turn to this feature thanks to our premium-quality results that adhere to even really strict time frames. Keep in mind, among numerous services we provide to our customers there is an option of revision .
Money-back guarantee implies that a client can receive their money back in situations which are given down below. But, we must stress that there is only a certain number of situations where the whole amount can be returned.
- The customer made two identical orders by mistake
Having made two orders which are identical, all you need to do is speak to our consumer support department and inform us of this fact. If the writer has been assigned, and our expert is already working on your assignment, getting a 100 % refund isn't an option anymore. That is why we ask our clients to make their orders attentively to prevent such an accident.
- Cancelling the order before the writer is found
This case speaks for itself. You can get the whole sum back if the writer hasn’t been appointed by the cancellation time.
- Possible difficulties with finding a free expert for order processing
We work only with those who have substantial expertise in different fields, but even if you are that experienced, it's sometimes hard to handle a heavy workload given that the order demands very specific skills.
- The customer was charged twice
This happens only by mistake. Having been charged twice, don’t worry - notify us about it immediately. That’s why we suggest you save all the receipts as a verification of your transaction.
Sometimes you can have a partial refund when your case matches one of those described down below:
- Problems with timely order delivery
It is a rare case, but still, there can be unforeseeable situations hampering prompt delivery of the finished task. A partial refund might be influenced by different aspects. Hence, we go over every particular question personally with the purchaser. But, it sometimes is because of the customer's carelessness. For instance, a delayed upload of necessary documents might slow down the author. In cases like this, there won't be a refund. Make sure all the vital files are sent to us immediately after you filled in the order form.
- Cancelling your order while it has been given to our specialist
Here, you'll receive around 70% of the whole amount to cover writer's effort with the rest. Make sure to call off your order when there's over fifty percent of the settled period left to the due date. If not, you will receive only a 50% of the full amount back.
- Being unhappy with the given paper
We're always willing to look into all of your claims about our work and solve any possible problems. A possible refund would depend on the result of our inspection. We can guarantee that we do our utmost for our clients to be happy with the result, so these situations are very rare.
- Plagiarized works
Any buyer, who's shown us the existence of plagiarized materials in the finalized work is entitled to a partial refund or revision.
- You got a lower mark than anticipated
Offering you top-quality papers, we cannot ensure that your professor or teacher will evaluate it the way it should theoretically be looked at.
- Formatting, editing, proofreading
If you request our company to proofread, format or edit your own work, its content material is left unchanged We're not accountable for any complaints concerning the content.
If your situation meets any of the refund-related ones and we verified it, your money is to be refunded within five working days. Please, be aware that we cannot be held liable for any possible difficulties related to the third-party organizations dealing with your money transactions.
Also, we offer the money-back option for the sum of more than 10 USD since otherwise it barely covers the transaction fees. In addition to the refund itself, it is possible to use your money to cover our future help, saving the remained sum on your personal account.